Eliminate manual handling of payments
FlexiPay is a new service, built by Councils for Councils. It will replace your existing manual direct debit process, saving time, and removing manual errors, bringing a first class experience to your customers.
FlexiPay can be utilised with any print service provider and with any Council portal. Integration options are available, or can be setup to work with no changes needed to your internal systems.
Maintain complete control of your direct debit schedules with a purpose built dashboard, including audit trails, reporting, and editing functions. You have full visibility over all payments made, including one off payments and direct debit schedules. Payment arrangements are displayed ready for you to approve or reject, and existing schedules can be modified, updated and paused without cancellation or the agreement.
Features For You
Automated process
FlexiPay automates the entire payment process, including forms, communications, dishonours, and more, saving hours of staff time.
Complete Control
Maintain complete control of your direct debit schedules with a purpose built dashboard, including audit trails, reporting, and editing functions. You have full visibility over all payments made, including one off payments, direct debit schedules, and payment arrangements.
Safe and Secure
All of Forms Express’ software is hosted on infrastructure that is ISO27001:2013 and ISO9001:2025 compliant. In addition, through our banking partner, we have full PCI compliance, ensuring the safety and security of your customers data. FlexiPay is email driven, ensuring the most secure, trusted and auditable communications are used.
Features For Your Customer
Self-service
Customers can easily set up a FlexiPay schedule using a unique code on the notice. They are able to select a payment frequency, start date, and payment method without any intervention by you.
Customers can easily set up a FlexiPay schedule using just the unique code on the notice, removing all possible friction. A QR code can make this process even more simple, leading them straight into the system with information already populated. They are able to select a payment frequency, start date, and payment method without any intervention by you. The correct amount to pay is calculated for the customer, ensuring balances are paid on time, reducing late fees, legal charges, and extra overhead.
Flexible
FlexiPay provides customers with the flexibility they expect from an online payment system. Payments can be made via credit card or bank account, and one time payments can be made via Apple Pay or Google Pay on compatible devices.
For customers with eNotices accounts, they can easily manage their schedule in their eNotices portal.